Shipping Policy

Shipping Options:

  1. Standard Shipping (7–12 business days) - FREE
  2. Express Processing (Priority Fulfillment) - $7.50 The fulfillment of your package will be dealt with priority
  3. Insured Shipping (Loss or Theft Protection) - $9.99 Package is insured against loss or theft

Processing Time

  1. Orders are typically processed within 1–3 business days.
  2. If the item is not immediately available in our warehouse, processing may take up to 5 business days.

Estimated Delivery Time

Region Estimated Delivery Time*
United States 7–12 business days
Canada 8–15 business days
Australia 8–14 business days
United Kingdom 8–16 business days
Asia 5–10 business days
Other Regions 10–25 business days

 Note:

  • Shipping time is calculated after dispatch.
  • Delivery times begin after processing and depend on your location, local customs, and courier conditions.

Tracking Your Order

  1. A tracking number will be emailed to you within 2–5 days after shipment.
  2. You can track your order via our tracking page.

Shipping Costs

  1. Shipping fees are calculated automatically at checkout based on your delivery address, product weight, and shipping method.

Delivery Limitations

Shipping may be delayed or unavailable due to:

  1. Incomplete or invalid shipping addresses
  2. Customs restrictions in certain countries
  3. International events or carrier issues

We do not accept disputes for delayed delivery until the following conditions are met:

  1. 🇺🇸 U.S. orders: 45 days after departure
  2. Other countries: 60–100 days depending on the method
    (per logistics partner policy)

❗ We also do not accept disputes if your destination is on the restricted country list.

Delivery Tips

  1. Double-check that your shipping address is accurate and complete.
  2. In some regions (e.g., Israel), packages are delivered to self-pickup lockers rather than home addresses.

Customs / Duty Fees:

Customers are responsible for paying customs duties. Regarding fees, kindly inquire with your local customs office. Please be aware that customs officials occasionally have the ability to postpone the delivery of certain products.

If you experience any issues with shipping or delivery, please contact us at:
📧 support@kozhiko.com

We’ll gladly assist you in tracking or resolving any concerns.